Workplace Civility

Policy Number: #30-01-01 (2018)
Policy Type: Administrative
Administrative Policy Type: Human Resources
Approval Date: October 30, 2018
Responsible Office: Office of Human Resources
Responsible Executive: Vice President for Human Resources
Applies to: Wiley College Employees
Download the Policy

Policy Statement


Civility requires treating others with dignity, respect, and making “good faith effort” with regard to other’s feelings. Corrective actions may be taken by managers to enhance work performance. The language used to correct or reinforce work standards must be respectful and work related. Civility requires that even the most critical feedback be delivered respectfully, privately, and courteously.

Civil conduct includes but is not limited to:

  • Treating others with dignity, courtesy, respect, politeness and consideration
  • Speaking in tones of voice that are appropriate for the circumstances
  • Being respectful of others’ right to express their views, even if you disagree
  • Managing conflict with others in a respectful way rather than a confrontational way

Incivility deals with a broad range of behaviors including, but not limited to, unprofessional behavior; rudeness; shouting or swearing; intimidation or bullying; threatening comments or behaviors/actions; unsolicited and unwelcome conduct, comment (oral or written including email communication), gestures, actions or contact that cause offense, humiliation, physical or emotional harm to any individual.

Incivility can be subtle or overt. It may be a single event or may involve a continuing series of incidents, and may involve the abuse of authority or position. Uncivil behavior may be unintended or deliberately directed at another individual. In any case, the impact on that individual is what must be addressed.
Incivility can also create a poisoned work environment, which may affect more than one

Incivility conduct includes but is not limited to:

  • Shouting
  • Profanity, abusive, aggressive or violent language directed at an individual or individuals
  • Using props suggestive of violence
  • Slamming doors
  • Throwing objects
  • Humiliating, degrading, demeaning, belittling, insulting, frightening or intimidating another person
  • Distributing comments about an individual, whether verbally or in writing, including on-line, that are unjustified and are likely to have a negative impact on the individual if he/she were to see them
  • Telling inappropriate jokes
  • Disallowing divergent points of view from being heard—including observations about job performance and collegiality

Poisoned Work Environment
A poisoned work environment is created when a workplace is hostile or unwelcoming because of insulting or degrading comments or offensive actions aimed at an employee or others.

Disciplinary Action

Violation of this policy will result in immediate termination.


The Office of Human Resources officially interprets this policy. Krystal L. Moody is responsible for obtaining approval for any revisions as required by ADM Policy # 01 (2018). Questions regarding this policy should be directed to Krystal L. Moody.


The policy will be distributed within the Wiley College Employee Handbook.

Review Schedule Details

Next Scheduled Review: October 30, 2023
Approval by: Executive Cabinet
Approval Date: October 30, 2018
Supersedes: N/A
Related Documents: N/A